AT&T will be providing bill credits to customers over the major February 22 outage, but the $5 credit will be paid on a per-account basis instead of per line.
In an announcement on Saturday, AT&T confirmed it will compensate affected customers. However, that compensation may not be that much for some customers who have multiple lines on their account.
The small print details that the compensation will be “One $5 credit per account” to AT&T Wireless users. While this is fairly suitable for accounts with one line, accounts with multiple lines will not receive multiple credits, just the single $5 addition.
Not everyone will get a credit, as Cricket and AT&T Prepaid are ruled out from compensation. AT&T Business customers are also not going to get the $5 credit, but the carrier says it will be offering some credits and will be working with Business customers on the matter.
AT&T explains that the outage was due to “the application and execution of an incorrect process used while working to expand our network, not a cyber attack.” It has not seen any evidence of any third-party intervention that caused the outage, and that customer data was not compromised during the event.
